Refund policy

At ChiparaTech, we are committed to ensuring your satisfaction with every purchase of keyboards, mice, and headphones. This Refund Policy outlines the terms and conditions under which you may request a refund or exchange for products purchased from our online store.

Eligibility for Refunds

Refunds are available for items that are defective, damaged upon arrival, or not as described. To qualify, you must notify us within 14 days of receiving your order. Products must be returned in their original packaging, with all accessories and manuals included, and in a condition that allows for resale (unless defective).

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Products that have been used, worn, or damaged by the customer.
• Items without original packaging or missing components.
• Software or digital products, if applicable.
• Products purchased from unauthorized resellers.

Return Process

To initiate a return, please contact our support team at [email protected] with your order number, a description of the issue, and photos (if applicable). We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us. Returns without an RMA number will not be accepted.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Exchanges

If you receive a defective or incorrect product, we will offer a replacement of the same item at no additional cost. Exchanges are subject to product availability. If the item is out of stock, we will issue a full refund.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong product, please contact us within 48 hours of delivery at [email protected]. Include your order number and clear photos of the damage or incorrect item. We will arrange a replacement or full refund, including any shipping costs incurred.

Contact Us

If you have any questions about this Refund Policy, please reach out to our support team via email at [email protected]. We are here to help you with any concerns regarding your purchase.